This Privacy Policy explains how FlightByFare ("we," "us," or "our") collects, uses, discloses, and protects personal information when you use our website and flight booking services.
1. Information We Collect
We may collect the following categories of information:
- Identity and contact data: name, email address, phone number, and billing address.
- Travel and booking data: passenger details, itinerary preferences, loyalty program numbers, and special service requests.
- Payment data: payment method details processed through secure third-party payment providers. We do not store full card numbers.
- Technical data: IP address, browser type, device identifiers, pages visited, and referral URLs.
- Communications: messages you send to customer support and records of service interactions.
2. How We Use Your Information
We use personal information to:
- Process flight searches, bookings, modifications, and cancellations.
- Communicate booking confirmations, itinerary updates, and service notifications.
- Provide customer support and respond to inquiries.
- Improve website performance, security, and user experience.
- Comply with legal obligations and prevent fraud or unauthorized activity.
3. Legal Bases for Processing
Depending on your location, we process personal data based on contract performance, legitimate business interests, legal compliance, and consent where required (such as for marketing communications or non-essential cookies).
4. Sharing of Information
We may share information with airlines, global distribution systems, payment processors, fraud prevention partners, and technology vendors who assist in delivering our services. We require service providers to protect data and use it only for authorized purposes.
We may also disclose information when required by law, to enforce our terms, or to protect the rights and safety of users and the public.
5. Data Retention
We retain personal information only as long as necessary to fulfill the purposes described in this policy, including legal, accounting, and reporting requirements related to travel transactions.
6. Security
We implement administrative, technical, and organizational safeguards designed to protect personal information, including encryption in transit and access controls. No method of transmission or storage is completely secure.
7. Your Rights and Choices
Depending on applicable law, you may have rights to access, correct, delete, or restrict processing of your personal information, and to opt out of certain marketing communications. To exercise these rights, contact us using the details on our Contact Us page.
8. International Transfers
If you access our services from outside the United States, your information may be transferred to and processed in the US or other countries where we or our partners operate.
9. Children's Privacy
Our services are not directed to children under 13. We do not knowingly collect personal information from children without appropriate parental consent.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be posted on this page with an updated effective date.
11. Contact Us
For privacy-related questions, email privacy@flyfare.com or write to us at 9100 Cherry Ave, Morton Grove, IL 60053.