This Refund Policy describes how cancellations, refunds, and credits are handled for bookings made through FlightByFare. Airline fare rules always apply and may limit refund eligibility.
1. General Principles
Refunds are processed according to the fare conditions selected at the time of booking. Some tickets are non-refundable but may allow changes for a fee. Others may be fully or partially refundable depending on timing and airline policy.
2. Cancellation Requests
To request a cancellation, contact our support team with your booking reference, passenger name, and registered email. We will verify eligibility with the issuing airline or supplier before processing your request.
3. Refundable vs. Non-Refundable Fares
- Refundable fares: May qualify for a full or partial refund minus applicable airline penalties and service fees.
- Non-refundable fares: Typically do not qualify for cash refunds but may offer future travel credit where permitted.
- Promotional or special fares: May include additional restrictions shown during checkout.
4. Processing Timelines
Approved refunds are submitted to the original payment method. Processing times vary by airline, bank, and card issuer, typically ranging from 7 to 21 business days after approval. We will provide status updates upon request.
5. Service Fees
Platform service fees, where charged, may be non-refundable unless required by law or explicitly stated at checkout. Airline-imposed penalties and taxes are handled according to carrier rules.
6. Schedule Changes and Airline Cancellations
If an airline significantly changes or cancels your flight, you may be entitled to rebooking or refund options under the carrier's policy. Contact us promptly so we can assist with available remedies.
7. No-Shows
Failure to check in or board without prior cancellation may void refund eligibility. Always review airline no-show policies before departure.
8. Chargebacks
If you initiate a chargeback before contacting us, we may provide transaction records to the payment network. We encourage customers to reach out to support first for faster resolution.
9. Contact for Refund Support
Email refunds@flyfare.com or call +1 (844) 789-9191. Include your booking reference and reason for the request.